A Twist in the Tale of the Iconic Cranks
Hold onto your helmets, confirmation of a well known issue is finally here! Shimano, the brand we’ve all come to know and trust, has issued a recall for a whopping 760,000 of its 11-speed Hollowtech road cranksets. Now, before you start checking your garage, these are specifically the Dura-Ace and Ultegra models manufactured before July 2019. Why the recall, you ask? Well, there have been 4,519 incidents reported of these cranksets separating, and in some unfortunate cases, causing injuries like bone fractures and lacerations. Ouch!
“Reports of the cranks’ failures have been widely reported on social media and cycling sites”
Now, if you’re one of the lucky (or maybe not-so-lucky) owners of these cranksets, Shimano advises you to visit a bike dealer for an inspection. And if your cranks are showing signs of bonding separation or delamination, you’re in for a treat – a replacement crank and installation on the house! But here’s the kicker: Shimano expects that fewer than 1% of the inspected cranks will actually need replacement. So, the odds are in your favor!
For those who’ve been following the cycling grapevine, there’s been quite a buzz about these cranksets on social media and cycling sites. And Shimano? Well, they’ve been keeping an eye on all warranty issues, but they’re playing it coy about the specifics of the recall process.
“Shimano monitors any warranty issues that arise with all products. We are not able to go into the specifics of the process and timing with CPSC.”
But wait, there’s more! If you’ve jazzed up your crank with a third-party power meter, Shimano’s got you covered. They’ll take back the crank, give you a brand-new one (sans power meter), and even compensate you. Talk about customer service!
So, fellow cyclists, while this might seem like a bump in the road, remember that every ride has its ups and downs. And who knows? This might just be the perfect excuse to give your beloved bike a little TLC. Safe cycling! 🚴♂️🔧🛠️